Waste Collection Hammersmith Privacy Policy

This Privacy Policy explains how Waste Collection Hammersmith collects, uses, stores and protects personal data relating to our customers in the Hammersmith area. We are committed to handling your information lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation and applicable data protection laws.

This Privacy Policy applies to all Waste Collection Hammersmith customers and prospective customers located in the Hammersmith area who interact with us, including by phone, email, our website, or in person.

Who We Are And How To Contact Us

Waste Collection Hammersmith is the controller of the personal data described in this Privacy Policy. As controller, we decide how and why your personal data is used. If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details set out on our website or any communication you have received from us.

Personal Data We Collect

We only collect personal data that is necessary for us to provide our waste collection and related services in the Hammersmith area. The types of personal data we may collect include:

Identification and contact details such as your name, address, email address, telephone number and any other contact information you provide to us.

Service information such as details about the type of waste collection services you request, service frequency, access instructions, property type, and any relevant notes relating to service delivery.

Account and billing information such as bank details where necessary for payment processing, payment status, invoices and transaction history.

Communication records such as emails, phone call notes and other correspondence that you send to us or that we send to you in relation to our services.

Technical and usage information such as your IP address, browser type and basic usage data when you visit our website, to the extent this is necessary for security, troubleshooting and improvement of our online services.

Any other information you choose to provide to us that is necessary for us to manage our relationship with you or deliver our services safely and effectively.

Lawful Bases For Processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:

Contractual necessity. We process personal data to enter into and perform our contract with you, including to set up and manage your account, schedule and deliver waste collection services, process payments, respond to your enquiries and provide customer support.

Legal obligation. We process certain information to comply with legal and regulatory requirements that apply to waste management services, tax, accounting and record keeping obligations, and to respond to lawful requests from public authorities.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests or those of a third party, provided that your interests and fundamental rights do not override those interests. Examples include improving and developing our services, maintaining and enhancing security, preventing and investigating fraud or misuse, and managing and developing our business operations.

Consent. In limited situations, we may rely on your consent, for example where we send certain types of direct marketing communications by electronic means that require consent. Where we rely on consent, you can withdraw it at any time by contacting us.

How And Why We Use Your Data

We use your personal data for the following purposes:

To provide and manage waste collection and associated services in the Hammersmith area, including booking collections, managing schedules and responding to service requests.

To set up and administer your customer account, including billing, payment processing, issuing invoices, and dealing with queries about your account.

To communicate with you about your services, including service updates, changes to terms, confirmations and essential notices about your collections or account.

To manage customer relationships, improve our services and address complaints or feedback so that we can operate efficiently and provide a better service.

To comply with legal, tax, regulatory and reporting obligations that apply to us as a waste collection service provider.

To maintain the security and integrity of our systems, website, premises and operations, including protecting against fraud, misuse or unauthorised access.

To send you information about services that are similar to those you already receive from us, where allowed by law and where you have not opted out of such communications.

Data Sharing And Processors

We do not sell your personal data. However, we may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy and in compliance with data protection law.

Service providers acting as processors. We may engage third party companies to provide services on our behalf, such as payment processing, IT and system administration, website hosting, customer relationship management tools, accounting and professional advisers. These service providers are only allowed to process your personal data on our instructions and must keep it secure and confidential.

Professional advisers and authorities. We may share data with our insurers, legal advisers, accountants or auditors as necessary for the establishment, exercise or defence of legal claims or for compliance and audit purposes. We may also share information with law enforcement, regulators or public authorities where we are legally required to do so or where it is necessary to protect our rights or the rights of others.

Business transfers. If we are involved in a business reorganisation, merger, acquisition or transfer of all or part of our business, personal data may be transferred as part of that transaction, in which case the receiving entity will be required to use your personal data in a manner consistent with this Privacy Policy and applicable law.

International Transfers

If we transfer personal data outside the United Kingdom or the European Economic Area, we will only do so where appropriate safeguards are in place to protect your information, such as using standard contractual clauses or ensuring that the destination country has been deemed to provide an adequate level of data protection. You can contact us for more information about international transfers and the safeguards we use.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including the purposes of satisfying any legal, accounting or reporting requirements.

In general, we keep customer account and billing information for the duration of your relationship with us and for a period after it ends in line with statutory limitation periods for claims and applicable legal retention obligations. Communication records and service information are retained for as long as necessary to manage our relationship with you and to deal with any queries, disputes or claims.

When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. These rights are subject to conditions and legal exceptions, but in general they include:

Right of access. You can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you, together with certain information about how we use it.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure. In certain circumstances, you can request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.

Right to object. You can object to our processing of your personal data where we rely on legitimate interests, including profiling on that basis. You also have the right to object at any time to processing for direct marketing.

Right to data portability. Where legally applicable, you can request that we provide you with your personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller where this is technically feasible.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Security Of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, staff training and procedures designed to ensure that only those who need to access your data for legitimate business purposes can do so.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any updates will be effective from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.

By continuing to use our services after any changes are posted, you acknowledge that you have read and understood the updated Privacy Policy.